news & INSIGHTS
Longer-form writing on digital delivery, AI, agile and leadership. For the weekly stuff, see Leading Indicators.
Articles
Recent writing
January 2025 · Podcast
GenAI in the public sector: risks, rewards and the road ahead
On the Nevermind the Pain Points podcast — from tackling risk aversion to data maturity, how generative AI could redefine public service delivery.
September 2024 · AI
How to successfully deploy generative AI into a small team
Real experience of deploying generative AI tools into a programme management team — the pros, cons and “mehs”.
September 2024 · Product
APIs are products too
Neglecting product management, user research and service design in API development is common — and makes successful delivery a lot harder.
August 2024 · Delivery
Stop the wildfire of information requests
Requests from central teams fan out across a department, creating unplanned work. How to make sure they’re used effectively.
July 2024 · Data
Moving to data-driven delivery
Organisations strive for data-driven decisions but run on spreadsheets. Things I’ve picked up running large programmes.
July 2024 · Delivery
The importance of telling the story
A complex delivery is a challenge to the status quo — bringing it to life with a compelling story of possibilities is essential.
July 2024 · Agile
Agile and planning: the eternal tension
Maximising the chances of success for large agile delivery by understanding stakeholders and keeping a steady stream of delivery data.
October 2022 · Training
New Digital Thinking, Digital Working course
What it means to be a truly digital organisation — first run with the National Lottery Community Fund.
May 2022 · Ways of working
5 things to consider for hybrid working after Covid
Looking past the provocations to the real trends in how organisations are settling into hybrid.
April 2022 · Training
New Digital Skills in Government course
Launched with Global Government Forum — a comprehensive overview of the skills a digital organisation needs and how to grow them.
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