Let’s not talk about legacy

Sometimes it feels like the single biggest stick with which to beat off transformative change is to mention the dreaded ‘L’ word – Legacy. “Your [insert shiny new thing here] is all very well, but you’ll never get the changes you need through legacy.” Now for sure, oftentimes this may be true – but it’s interesting to … Continue reading Let’s not talk about legacy

User needs and common mistakes

If you’re working in UK Government on a digital project, you’re (hopefully) familiar with the Government Digital Service Design Principle #1 – “Start with Needs – user needs not Government needs“. There’s really no more important motto than this one in the GDS lexicon – print it out big, stick it on the wall, tattoo … Continue reading User needs and common mistakes